Company Research Report: [24]7.ai
Company Overview
Name
[24]7.ai
Mission of the Company
Our conversational AI company helps businesses attract and retain customers, and make it possible to create a personalized, predictive and effortless customer experience.
Founded
[24]7.ai was founded by PV Kannan and Shanmugam Nagarajan.
Key People
- PV Kannan - Co-Founder and CEO
- Shanmugam Nagarajan - Co-Founder and Chief People Officer
- Animesh Jain - Chief Operating Officer
Headquarters
2105 S. Bascom Ave., Suite 195, Campbell, CA 95008, USA
Number of Employees
15,000+ strong global workforce
Revenue
No information is available.
Known For
[24]7.ai is known for its leading digital business services and Customer Experience (CX) products and solutions, conversational AI, intelligent virtual assistants, digital-first customer service, and contact center and customer experience services.
Products
[24]7 Engagement Cloud™
High-Level Description
An omnichannel CX platform created from contact center expertise.
Key Features
- AI-powered automation solutions
- Historical data access
- Unified workspace
- Real-time support
[24]7 Assist™
High-Level Description
Empowers agents to quickly resolve customer issues across voice, video, chat, and messaging channels.
Key Features
No detailed information is available.
[24]7 Target™
High-Level Description
Use the power of AI and machine learning to deliver highly personalized and dynamic digital advertising across multiple devices and channels.
Key Features
- Dynamic intent-driven digital advertising across channels
- Web Personalization
- Automated Personalization
- Conversational Ads
- Display Ads
- Video Ads
- Facebook/Instagram Ads
[24]7 Conversation Insights
High-Level Description
Gain actionable, relevant intelligence from all customer conversations.
Key Features
- Analyzes enriched customer interaction data
- Identifies customer intent and topics
- Monitors sentiment
- Pinpoints areas for omnichannel customer experience improvement
[24]7 Analytics
High-Level Description
Achieve impactful insights with outcome-based analytics.
Key Features
- Transforms 100% of customer interaction data into focused insights
- Advanced methods to identify intricate patterns from text data
- Proprietary and client-specific text and data mining models
[24]7 Lumos AI
High-Level Description
Industry-recognized artificial intelligence for creating conversational bot experiences.
Key Features
No detailed information is available.
[24]7.ai Managed Customer Engagement
High-Level Description
Brings together the best agents, industry-leading AI technology, and operational expertise for a complete, end-to-end customer engagement platform.
Key Features
No detailed information is available.
AI-HI Teaming: AI Assisting Agents
High-Level Description
Empowers CX agents to create better customer experiences with intelligent support built into every conversation.
Key Features
No detailed information is available.
Recent Developments
Recent Awards and Recognitions
- 2023 Future of Work Agent Experience Award: Recognized for exceptional customer experience and enhancing agent experience through [24]7 Engagement Cloud.
- CCW Excellence Award for Disruptive Technology of the Year (2021): Recognized for [24]7.ai Managed Customer Engagement at Customer Contact Week.
New Product Launches
No information is available.
New Features Added to Existing Products
No information is available.
New Partnerships
No information is available.
Contact Information
Corporate Headquarters
- Address: 2105 S. Bascom Ave., Suite 195, Campbell, CA 95008, USA
- Phone: +1 650 385 2247
- Media Contact: media@247.ai
- Careers Contact: careers@247.ai
Other Locations
- Toronto, Canada: 20 Toronto Street, Suite 530, Toronto, ON M5C 2B8, Canada. Toll Free: +1 866 273 1195
© 2024 [24]7.ai, Inc
